Privacy Policy

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Your privacy is extremely important to us. This Privacy Policy explains how Therapists.ie collects, uses, and protects your personal information when you use our website and services.

1. Who We Are

Therapists.ie is an online platform that connects individuals seeking therapy with qualified therapists in Ireland.

We act as a data controller for the information you provide through our website.

2. What Information We Collect

a) Information you provide

• Name
• Email address
• Phone number
• Location
• Therapy preferences (e.g. issues, availability, age range, gender preference)
• Information submitted through questionnaires or contact forms

This may include sensitive personal data (health-related information) when you describe the support you are seeking.

b) Automatically collected data

• IP address
• Device and browser information
• Pages visited and actions taken on the site
• Approximate location

3. How We Use Your Information

• Match you with suitable therapists
• Display relevant therapist results
• Allow therapists to respond to your enquiry
• Enable bookings and communication
• Improve our platform and user experience
• Provide customer support

4. Sharing Your Information

With Therapists

If you submit an enquiry, your details may be shared with:

• Selected therapists (e.g. up to 3 therapists in request flows)
• Therapists shown in your results (if you contact them)

This allows therapists to respond directly to you.

With Service Providers

We may share data with trusted providers who support our platform, such as:

• Hosting providers
• Email delivery services
• Payment providers (e.g. Stripe)

Legal Requirements

We may disclose information if required by law.

5. Legal Basis for Processing (GDPR)

• Consent – when you submit a form or enquiry
• Legitimate Interest – to operate and improve our service
• Contract – when facilitating bookings

For sensitive data (therapy-related information), we rely on your explicit consent.

6. Secure Communications & Access Links

We take appropriate technical and organisational measures to protect personal data, particularly where sensitive information may be involved.

Where our platform facilitates communication between users and therapists, we use secure access methods, including time-limited links, to allow users to view messages and respond safely.

Emails and notifications sent by us will not typically contain sensitive personal information. Instead, they may contain a secure link which allows access to relevant content within the platform.

For security and privacy reasons:

• Secure access links may expire after a short period
• Users may be required to verify their identity (for example, by confirming their email address or entering a verification code) before accessing messages
• We may limit or restrict access where verification cannot be completed

Users are responsible for ensuring that the contact details they provide (including email address and phone number) are accurate.

If incorrect contact details are provided, it may result in communications being sent to unintended recipients. While we implement safeguards to minimise this risk, we cannot guarantee delivery to the intended recipient where incorrect information is entered.

In the event that personal data is inadvertently disclosed due to incorrect information provided by a user, we will assess the situation and take appropriate action in line with our data protection obligations.

7. Third-Party Communication Tools

In some cases, users may choose to communicate via third-party platforms such as WhatsApp.

Please note that third-party communication platforms operate independently of Therapists.ie and have their own privacy policies and security practices. We do not control how data is processed on these platforms.

Users should exercise caution when sharing personal or sensitive information outside of the Therapists.ie platform.

Where possible, we recommend that initial communication and the sharing of sensitive information takes place within our secure platform.

8. Data Security

We take appropriate measures to protect your data from unauthorised access, loss, or misuse.

However, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your data only as long as necessary to:

• Fulfil your enquiry
• Provide our services
• Meet legal obligations

You may request deletion at any time.

10. Your Rights (GDPR)

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw consent at any time

To exercise your rights, contact us at:

info@therapists.ie

11. Cookies & Tracking

We use cookies to:

• Improve your experience
• Analyse traffic and usage
• Support security and performance

You can control cookies through your browser settings.

12. Analytics & Advertising

We may use tools such as:

• Google Analytics
• Social media advertising platforms

These help us understand how users interact with our website and improve our services.

No personally identifiable information is shared for advertising purposes.

13. Third-Party Links

Our website may contain links to external websites.

We are not responsible for their privacy practices.

14. Marketing Communications

If you opt in, we may send:

• Helpful content
• Updates
• Service-related emails

You can unsubscribe at any time.

15. Changes to This Policy

We may update this policy from time to time.

Changes will be posted on this page.

16. Contact Us

If you have any questions about this Privacy Policy:

📧 info@therapists.ie